Vectrel ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.vectrel.ai (the "Site") or engage with our services.
1. Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
- Contact information -- name, email address, company name, job title, and phone number when you submit our intake form or contact us directly.
- Project details -- descriptions of your business needs, technical requirements, budget range, and timeline preferences submitted through our intake form.
- Communication data -- messages and information exchanged through our AI chat assistant or email correspondence.
Information Collected Automatically
We use Rybbit, a privacy-friendly, cookie-less analytics platform, to understand how visitors interact with our Site. Rybbit does not use cookies, does not collect personally identifiable information, and is fully compliant with GDPR and similar privacy regulations. The analytics data collected includes:
- Page views and navigation patterns
- Referral sources
- General geographic region (country level)
- Device type and browser category
Because Rybbit is cookie-less, no cookie consent banner is required for analytics purposes.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and project submissions
- Evaluate project fit and prepare proposals
- Schedule and conduct discovery calls
- Send relevant follow-up communications
- Improve our website and services
- Analyze aggregate usage patterns (via Rybbit)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. AI Chat Assistant
Our website includes an AI-powered chat assistant designed to answer questions about our services. Please be aware that:
- Chat conversations are processed in real-time and are not stored on our servers after the session ends.
- Chat history is temporarily stored in your browser's session storage and is cleared when you close the tab.
- We recommend not sharing sensitive personal or financial information through the chat.
4. Cookies and Tracking
Our Site does not use first-party tracking cookies for analytics. Our analytics provider (Rybbit) is entirely cookie-less.
Third-party services embedded on our Site (such as the Calendly scheduling widget) may set their own cookies. These are governed by the respective third party's privacy policy.
5. Data Retention
We retain your contact and project information for as long as necessary to fulfill the purpose for which it was collected, typically for the duration of our business relationship plus a reasonable period afterward. You may request deletion of your data at any time.
6. Third-Party Services
We use the following third-party services that may process data on our behalf:
- Rybbit -- privacy-friendly, cookie-less website analytics
- Resend -- transactional email delivery for form submissions
- Calendly -- scheduling discovery calls
- Vercel -- website hosting and deployment
Each of these services maintains its own privacy policy governing data handling.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
To exercise any of these rights, please contact us at hello@vectrel.ai.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit (TLS/HTTPS), secure hosting infrastructure, and access controls.
9. Children's Privacy
Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: hello@vectrel.ai
- Website: www.vectrel.ai