1. Scope of this policy
This Privacy Policy explains how Vectrel ("Vectrel," "we," "us," or "our") collects, uses, stores, and shares information when you visit https://www.vectrel.ai, submit an inquiry, use our public AI assistant, schedule a discovery call, or otherwise interact with the public-facing parts of our business.
This policy is written for our public website and related business development flows. It does not by itself govern project-specific systems, client environments, or data-processing obligations that may be covered in separate client agreements.
If you apply for a role at Vectrel, please also review our Applicant Privacy Notice, which covers resume handling and applicant-specific data practices.
2. Information we collect
Information you provide directly
Depending on how you interact with us, we may collect:
- Your name, email address, company, role, and other contact details you choose to share.
- Project-related details such as project type, description, timing, budget range, referral source, and additional context when you use our intake flow or contact us about services.
- Chat messages, follow-up details, and any information you choose to submit through our public AI assistant.
- Scheduling information such as your name, email address, time zone, and selected meeting time when you book a call with us.
Information collected automatically
We may also collect or generate limited technical information, including:
- Analytics and interaction data from the public site when analytics have been enabled for your browser.
- IP address, browser or user-agent information, and page URL data used for site security, rate limiting, chat operations, and abuse prevention.
- A cookie preference record that stores whether you accepted or declined analytics.
- A session-scoped attribution record that may include the first landing path, referring site host, campaign tags, source content, service page, and call-to-action location. If you consent to advertising measurement, it may also include Google click identifiers such as gclid, gbraid, or wbraid and related campaign parameters.
3. How we use information
We may use information covered by this policy to:
- Respond to questions, inquiries, and project submissions.
- Evaluate project fit and prepare for discovery or follow-up conversations.
- Schedule meetings and coordinate business development communications.
- Operate and support the public AI assistant and related workflows.
- Maintain internal records tied to website inquiries and follow-up activity.
- Monitor site performance, security, and abuse-prevention controls.
- Improve the public website and understand how visitors use it.
We do not sell or rent your personal information to third parties for their own marketing use.
4. AI chat and interactive tools
Our website includes an AI assistant that helps visitors learn about Vectrel's services, process, and fit. The assistant may also guide you into related tools such as our intake flow or scheduling flow.
When you use the assistant, we may store information associated with the conversation, including message content, a session identifier, page URL, IP address, browser or user-agent information, and metadata about tool calls or tool results used in the conversation.
The assistant also relies on third-party AI infrastructure. Prompts, responses, embeddings, or related inference data may be processed through OpenRouter and, depending on routing, underlying model providers. We may review assistant activity for operational support, troubleshooting, quality review, and abuse prevention.
Please do not submit highly sensitive personal, financial, medical, or other regulated information through the public assistant unless we have expressly agreed to handle that information through an appropriate channel.
5. Intake, scheduling, and relationship management
If you submit our intake form, the submitted information is stored in our backend systems and may be routed through internal workflow tools so our team can review the inquiry, follow up with you, and maintain a record of the opportunity.
Intake submissions may create or update internal business-development records, trigger internal team notifications, and support follow-up tasks such as project review or discovery planning.
If you schedule a meeting, your scheduling details are processed through our booking provider so the call can be placed on the calendar. If you use the assistant to start an inquiry or book a meeting, the information you confirm may flow into these same intake and scheduling systems.
8. Retention
We retain information for as long as reasonably necessary to operate the public site, respond to inquiries, support business development, maintain records, enforce our agreements, and satisfy legal or operational needs.
Different categories of information may be retained for different periods depending on context. For example, inquiry, scheduling, chat, and recruiting records may be retained for follow-up, recordkeeping, security review, or legal compliance purposes. We may delete or anonymize information when it is no longer reasonably needed.
9. Security
We use reasonable technical and organizational safeguards appropriate to the public-site context, including encrypted transport (HTTPS/TLS), access controls, vendor-managed infrastructure, and operational controls around the systems that support the website.
No internet-facing system is completely risk-free, and we cannot guarantee absolute security. Please avoid sending information through the public site that would require a higher-assurance channel unless we have specifically directed you to do so.
10. Your choices and rights
Depending on your location and the applicable law, you may have rights to:
- Request access to personal information we hold about you.
- Request correction or deletion of certain information.
- Ask questions about how your information is used or shared.
- Change your analytics preference for the public site.
To make a request, contact us at hello@vectrel.ai. We may need to verify your request before we can complete it.
You can reopen the consent controls at any time by selecting Privacy choices in the site footer. A Global Privacy Control signal takes precedence over a stored acceptance.
11. Children's privacy
Our public site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the public website.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, public-site flows, vendors, or legal requirements. When we do, we will post the updated version on this page and revise the "Last updated" date.
13. Contact
If you have questions about this Privacy Policy or our public-site data practices, contact us at hello@vectrel.ai.
Website: https://www.vectrel.ai